Frequently Asked Questions

An eSIM is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It's built into your device and can be programmed to connect to different mobile networks.

eSIM works by downloading a mobile plan profile directly to your device. You scan a QR code or enter activation details, and the eSIM profile is installed on your device, allowing you to connect to the mobile network.

Yes, most modern phones support dual SIM functionality with one physical SIM and one eSIM. You can use both simultaneously and choose which one to use for calls, texts, and data.

Installation is simple: 1) Go to your device's cellular settings, 2) Add a new plan, 3) Scan the QR code from your email, 4) Follow the on-screen instructions. Check our installation guide for detailed instructions.

If the QR code won't scan, try: 1) Ensuring good lighting, 2) Cleaning your camera lens, 3) Entering the activation code manually in your device settings, or 4) Contacting our support team for assistance.

eSIM activation is usually instant, but it can take up to 15 minutes in some cases. Make sure you have a strong Wi-Fi connection during the activation process.

Most modern smartphones, tablets, and laptops support eSIM. This includes iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many other devices. Check our compatibility list for details.

Common issues include: 1) Device not unlocked, 2) eSIM not enabled in settings, 3) Incorrect APN settings, 4) Network coverage issues. Try restarting your device and checking your cellular settings. Contact support if issues persist.

No, each eSIM can only be installed on one device at a time. If you need to transfer it to a different device, you'll need to remove it from the current device first, but this may require a new QR code.

We accept major credit cards, PayPal, and other secure payment methods. Payment is processed securely and you'll receive your eSIM details immediately after successful payment.

We offer refunds for unused eSIMs within 7 days of purchase, provided the eSIM hasn't been activated. Once activated, the service is considered used and refunds are not available.

When your data allowance is used up, your service will stop. You can purchase additional data or a new plan. Some plans may continue with reduced speeds instead of stopping completely.

You can reach our support team through live chat on our website, email us at [email protected], or visit our support page for more options.