TERMS AND CONDITIONS

These Terms comply with UK consumer protection laws, including the Consumer Rights Act 2015, Consumer Protection from Unfair Trading Regulations 2008, and Electronic Commerce Regulations 2002.

1. Introduction

Tourlink is an OMAX product that enables consumers and organizations to purchase, download and manage electronic SIM ("e‑SIM") data packages for compatible devices. All connectivity is supplied by OMAX using networks of third‑party mobile carriers globally.

2. Definitions

• Account – the user profile created on the Store through which the Service is purchased and managed
• Device – an unlocked, e‑SIM‑capable smartphone, tablet, laptop or other equipment owned or controlled by you that meets our technical specifications
• e‑SIM – a digital SIM profile that can be downloaded to a Device and provisioned with a data plan, complying with GSMA standards
• Fair Usage Policy – our policy governing reasonable use of data services to ensure network quality for all users
• Service – collectively, the sale, activation, top‑up and use of Tourlink e‑SIM data packages and any related customer‑support services
• Coverage Area – geographic regions where our service is available, as specified in our coverage map
• User / you / your – the natural person or legal entity entering into these Terms with OMAX

3. Acceptance and Capacity

3.1 Legal Capacity

By using the Service you confirm that you are:

• 18 years or older, or have verifiable parental/guardian consent
• Have the legal capacity to enter into contracts under applicable law
• Not prohibited from receiving the Service under UK or applicable international law
• Acting for lawful purposes only

3.2 Business Users

If you are entering these Terms on behalf of a business or organization:

• You have authority to bind that entity to these Terms
• The entity has legal capacity to enter commercial contracts
• You accept personal liability for ensuring organizational compliance

3.3 Prohibited Jurisdictions

Our Service may not be available in certain jurisdictions due to:

• Sanctions regimes (UK, EU, UN, US)
• Export control restrictions
• Local regulatory prohibitions
• Technical infrastructure limitations

4. Service Specifications

4.1 Technical Requirements

To use our Service, your Device must:

• Support e‑SIM technology (check our compatibility list)
• Be unlocked or compatible with our network partners
• Have current software supporting GSMA e‑SIM standards
• Meet minimum system requirements specified for each package

4.2 Service Availability

• Coverage Areas: As specified in our coverage map (subject to change)
• Data Speeds: Variable based on local network conditions and congestion
• Service Quality: Best efforts basis, dependent on third-party network infrastructure
• Roaming Partnerships: Subject to commercial agreements with local operators

4.3 Service Limitations

Our Service does NOT include:

• Voice calling or SMS services (data-only packages)
• Emergency service access in all locations
• Guaranteed bandwidth or speed commitments

5. Account Management

5.1 Account Creation

When creating an Account, you must:

• Provide accurate and complete information
• Use a valid email address you control
• Create a secure password meeting our requirements
• Accept responsibility for all account activity

5.2 Account Security

You are responsible for:

• Maintaining confidentiality of login credentials
• Immediately notifying us of unauthorized access
• Using secure networks when accessing your Account
• Logging out when using shared or public devices

5.3 Account Suspension

We may suspend or terminate your Account for:

• Breach of these Terms or our policies
• Fraudulent or illegal activity
• Abuse of our Service or network resources
• Failure to pay for services or charges
• Violation of applicable laws or regulations

6. Pricing and Payment Terms

6.1 Pricing Structure

• Transparent Pricing: All prices clearly displayed in EUR
• Tax Inclusive: VAT/GST added at checkout where applicable
• Currency Conversion: Processed by payment providers at current rates
• Price Changes: May occur with 30 days' notice for future purchases

6.2 Payment Processing

• Secure Processing: Through PCI-DSS compliant payment processors
• Accepted Methods: Credit/debit cards, PayPal, and other approved methods
• Authorization: Payment due in full at time of order
• Failed Payments: May result in service suspension or termination

6.3 Refund Policy

Consumer Cooling-Off Rights (UK/EEA customers):

• 14-day cancellation right from purchase date
• Full refund if e‑SIM not downloaded or activated
• Waived right once e‑SIM is installed or used (digital content commenced)
• Clear notification of cancellation required

Service Failure Refunds:

• Technical failures attributable to OMAX systems
• Coverage unavailability despite our specifications
• Billing errors or unauthorized charges
• Fraudulent transactions verified through investigation

Refund Process:

• Request submission via support portal or email
• Investigation period up to 10 business days
• Processing time 5-14 business days to original payment method
• Partial refunds for proportional service delivery

6.4 Top-Up Services

• Additional data available for active e‑SIM packages
• Immediate application to existing service
• Non-refundable once applied to account
• Expiry terms same as original package validity

7. Usage Policies

7.1 Acceptable Use

You may use our Service for:

• Personal communication and internet access
• Business purposes within reasonable limits
• Travel connectivity in supported regions

7.2 Prohibited Activities

You must NOT use our Service for:

Illegal Activities:

• Criminal conduct under any applicable law
• Copyright infringement or intellectual property violations
• Distribution of illegal content including child exploitation material
• Money laundering or terrorist financing

Network Abuse:

• Excessive bandwidth consumption beyond fair usage
• Operating servers or commercial hosting services
• Network scanning or security testing without permission
• Spam or malicious traffic generation

Commercial Restrictions:

• Resale of services without written authorization
• Commercial hotspot operations using consumer packages
• Bulk messaging or automated communications
• Cryptocurrency mining or similar resource-intensive activities

7.3 Fair Usage Policy

• Reasonable use expected for stated package allowances
• Network management may apply during congestion
• Speed limitations may be imposed after threshold usage
• Service suspension possible for extreme abuse

7.4 Content Filtering

• Local content restrictions may apply in certain jurisdictions
• Network-level filtering by local operators
• Adult content filtering may be enabled by default
• Legal compliance with local content regulations

8. Consumer Rights Protection

8.1 Consumer Rights Act 2015 Compliance

For UK consumers, our services must be:

• As described in our specifications and marketing
• Fit for purpose for normal telecommunications use
• Of satisfactory quality meeting reasonable expectations
• Provided with reasonable skill and care

8.2 Remedies for Service Failures

If our Service fails to meet these standards, you may be entitled to:

• Repeat performance or service correction
• Price reduction for diminished service quality
• Compensation for reasonably foreseeable losses

8.3 Unfair Terms Protection

• Plain English explanations of key terms
• Prominent placement of important limitations
• Reasonable balance between our rights and yours
• Fair termination procedures and notice periods

8.4 Business Customer Rights

Business customers retain rights under the Consumer Protection from Unfair Trading Regulations regarding:

• Misleading information about services
• Aggressive commercial practices
• Clear pricing and contract terms
• Professional standards in service delivery

9. Data Protection and Privacy

9.1 Privacy Commitment

• Comprehensive Privacy Policy detailing data handling practices
• GDPR compliance for personal data processing
• Data minimization principles applied throughout
• User control over personal information

9.2 Communications Data

As a telecommunications provider, we may collect:

• Traffic data for billing and network management
• Location information for service provision
• Usage patterns for service optimization
• Security monitoring for fraud prevention

9.3 International Transfers

• Adequate protection for data transferred outside UK/EEA
• Standard Contractual Clauses where required
• User notification of transfer arrangements
• Additional safeguards for high-risk transfers

10. Liability and Risk Allocation

10.1 Service Level Commitments

While we strive for excellent service, we provide connectivity on a "reasonable efforts" basis, acknowledging:

• Third-party dependency on network operators
• Environmental factors affecting signal quality
• Infrastructure limitations in certain regions
• Force majeure events beyond our control

10.2 Limitation of Liability

For Consumer Customers:

• Unlimited liability for death or personal injury caused by negligence
• Unlimited liability for fraud or fraudulent misrepresentation
• Limited liability for other losses as permitted by law
• Proportionate remedies under Consumer Rights Act 2015

For Business Customers:

• Total liability cap of 125% of charges paid in preceding 12 months
• Exclusion of indirect losses including lost profits, data, or business
• No liability for third-party network failures or government restrictions
• Force majeure protection for circumstances beyond reasonable control

10.3 Indemnification

You agree to indemnify OMAX against claims arising from:

• Your breach of these Terms or applicable law
• Misuse of the Service causing harm to others
• Violation of third-party rights through your use
• Provision of false information during service registration

11. Termination Procedures

11.1 Termination by You

You may terminate your relationship with us:

• At any time by closing your Account
• With immediate effect for prepaid services
• Subject to cooling-off rights for recent purchases
• With data forfeiture for unused prepaid allowances

11.2 Termination by OMAX

For Cause (Immediate):

• Material breach of these Terms
• Illegal use of the Service
• Fraud or misrepresentation
• Insolvency or payment failure

For Convenience:

• 30 days' notice for ongoing service changes
• Reasonable alternative arrangements where possible
• Refund of unused credits for terminated services

11.3 Post-Termination

Upon termination:

• Service access ceases immediately
• Account data retained per our Privacy Policy
• Outstanding charges remain due and payable
• Survival of key provisions including liability limitations

12. Dispute Resolution

12.1 Internal Complaints Process

• First contact: Customer support team via multiple channels
• Escalation: Senior management review within 10 business days
• Final response: Comprehensive written response with options
• Record keeping: All complaints tracked and analyzed

12.2 Alternative Dispute Resolution

For unresolved disputes:

• Ombudsman Services: Communications and Internet Services Adjudication Scheme (CISAS)
• Online Dispute Resolution: EU ODR platform for EU consumers
• Mediation services: Through approved mediation providers
• Arbitration: Optional binding arbitration under English Arbitration Act

12.3 Legal Proceedings

• Governing Law: English law applies to all disputes
• Jurisdiction: English courts have exclusive jurisdiction
• Consumer Rights: EU/EEA consumers may sue in home jurisdiction
• Small Claims: Appropriate for lower-value disputes

13. Force Majeure

We are not liable for service interruptions caused by:

• Natural disasters (earthquakes, floods, severe weather)
• Infrastructure failures by third-party network operators
• Government actions (sanctions, regulatory changes, emergency powers)
• Cyber attacks or security incidents affecting infrastructure
• Labor disputes affecting our suppliers or partners
• Pandemic restrictions limiting technical operations

14. Updates and Modifications

14.1 Terms Updates

We may modify these Terms:

• With 30 days' notice for material changes
• With immediate effect for legal compliance requirements
• Through prominent website notice and email notification
• With right to reject changes by terminating service

14.2 Service Changes

Service modifications may include:

• Coverage expansion or reduction
• Technical improvements or updates
• Price adjustments with appropriate notice
• Policy clarifications based on operational experience

15. Affiliate Program

15.1 Separate Program Terms

OMAX operates a Tourlink Affiliate Program that allows qualified partners to earn commissions by promoting our e‑SIM services. Participation in the Affiliate Program is governed by separate terms and conditions.

15.2 Affiliate Agreement

• Separate Agreement Required: The Affiliate Program is governed by the Tourlink Affiliate Program Agreement, which contains specific terms, obligations, and compliance requirements for affiliate partners
• Independent Terms: The Affiliate Program Agreement operates independently from these Terms and Conditions
• Access: The complete Affiliate Program Agreement is available at https://tourlink.me/affiliate-program
• Application Process: Interested parties must apply separately and be approved for affiliate participation

15.3 Customer vs. Affiliate Distinction

• Customer Services: These Terms govern your use of Tourlink e‑SIM services as an end customer
• Affiliate Services: If you wish to promote Tourlink services and earn commissions, you must separately agree to the Affiliate Program terms
• Dual Relationship: You may be both a customer (governed by these Terms) and an affiliate (governed by the separate Affiliate Agreement) simultaneously

15.4 No Affiliate Rights Under These Terms

• These Terms do not grant any affiliate or referral rights
• Commission earning opportunities are only available through the separate Affiliate Program
• No implied partnership or commercial relationship is created by these Terms alone

16. Contact Information

Customer Support:

• Email: [email protected]
• Phone: +44 20 805 861 85
• Hours: Monday-Friday, 9 AM - 6 PM GMT
• Portal: https://tourlink.me/support

Legal and Compliance:

• Email: [email protected]
• Address: OMAX GROUP LTD, 71-75 Shelton Street, London WC2H 9JQ, UK

Complaints and Disputes:

• Email: [email protected]
• Ombudsman: CISAS (Communications and Internet Services Adjudication Scheme)